Support
Help with Assincrono’s apps. If the answer isn’t here, write to us.
Contact Assincrono
Tell us the app name, your device model and what happened. We reply by email.
contato@assincrono.comPersonal data
Requests about your data (access, correction, deletion or portability, under Brazil’s LGPD) go to our data protection officer.
privacidade@assincrono.comArch
How do I delete my account?
Inside the app, in your account settings, use the option to delete your account. If you can’t, email contato@assincrono.com from the address on your account asking for deletion.
How do I cancel my subscription?
On iPhone, the subscription is billed by Apple: open Settings, tap your name, then Subscriptions; choose the app and tap Cancel Subscription. On Android, it is billed by Google Play: open the Play Store app, tap your profile picture, then Payments & subscriptions and Subscriptions; choose the app and tap Cancel subscription. You keep access until the end of the paid period.
I changed phones. How do I get my subscription back?
Sign in to the app with the same Apple Account (iPhone) or Google account (Android) used for the purchase and use the restore purchases option on the subscription screen.
Is my data in Arch encrypted?
Yes, in three layers: on the way between your phone and the server, stored encrypted on the server and, on your phone (iPhone or Android), with sign-in encrypted and progress photos opening only while the phone is unlocked.
How do I send a suggestion or report a problem in Arch?
In the app settings, under Support and about, you can report a problem, suggest a feature or send feedback. You can also email contato@assincrono.com with the subject "Arch".
What is Bug Hunters?
An Arch program that starts after launch: turn it on in the app, report a real bug and, if it is confirmed and fixed, you get 1 month of Arch Pro (3 months for a security flaw, up to 6 months per person). The rules are at assincrono.com/en/arch/bug-hunters.
How does Arch use my health data and AI?
Health data and AI features depend on your consent, which you can withdraw at any time in the app settings.